Thursday, October 12, 2017

Ticket web interface experiencing problems for some users


The OSG Ticketing interface  is currently experiencing problems for some users.  Users are able to authenticate and view tickets, but unable to update tickets.  Operations has identified this problem and is currently working on the solution. If you must update a ticket immediately, there is a button on the ticket page that says, “Update w/Email.” Clicking this button will set up a message with your mail client so that you can update the ticket.

We apologize for any inconvenience this is causing and will update you when we have more information.