Severe Weather Conditions at Indiana University

Due to severe weather in Indiana the IUPUI campus will be closed Tuesday, February 1st. (http://www.iupui.edu/~prepared/) This will mean the OSG Operations Center will be operating on emergency weekend and evening procedures until at least the morning of Wednesday, February 2nd. Critical services and emergency response will still be addressed immediately, but normal routine business items and ticket handling may be postponed until we are back on campus.

OSG TWiki x509 Authentication Errors (Resolved)

At approximately 4:20 pm (EST) on January 28, 2011 a problem with TWiki x509 authentication was encountered for Safari/Chrome Macintosh users. TWiki was rolled back to the previous version to allow these users access. Functionality was restored at 4:35 EST.

NLR Networking Issue Affects OSG BDII

Today beginning at 10:49 EST (15:49 UTC) the Indiana Gigapop and NLR network link experienced routing issues. These issue affected approximately 20 OSG sites sending CEMon data to the BDII machines located at the GOC. These sites were mostly located in the Southern and Southwestern US as links to the Denver and Atlanta NLR backbone routers were affected. The issues were resolved at 12:47 EST (17:47 UTC) and BDII was back to reporting these resources normally.

The NLR Notification is attached for reference.

Subject: NLR Layer 3 Peer Indiana GigaPOP Outage ISSUE=9753 PROJ=77

SUBJECT: NLR Layer 3 Peer Indiana GigaPOP Outage
AFFECTED: Peer Indiana GigaPOP
STATUS: Unavailable
START TIME: Tuesday, January 25, 2011, 3:49 PM (1549) UTC
END TIME: ***PENDING
DESCRIPTION: NLR's connectivity to the Indiana GigaPOP was interrupted due to
configuration changes related to the PacketNet migration. Connectivity
issues through the Indiana GigaPOP may continue to be experienced as
NLR Engineers isolate the cause.
TICKET NO.: 9753:77
TIMESTAMP: Tue Jan 25 17:36:14 2011 UTC

GOC Service Update - January 25th, 2011 at 14:00 UTC

The GOC will upgrade the following services beginning at Tuesday, January 25th, 2011 at 14:00 UTC. The GOC reserves four hours (14:00 - 18:00 UTC) in the unlikely event that unexpected problems are encountered. We encourage users to test affected services before the production release.

OIM 2.29 (https://oim.grid.iu.edu)

ITB version is now available for testing at https://oim-itb.grid.iu.edu

* Resource Registration Form / Made Resource Service a required field [OIM-64]
* Re-designed contact association view [OIM-61]
* Fixed the bug where null primary_phone profile field, and null Support Cente Footprint ID will cause Footprint ticket to not being created during Resource and VO registration. Added various debug log for further troubleshooting.
* Updated the header style.


MyOSG 1.30 (https://myosg.grid.iu.edu)

ITB version is now available for testing at https://myosg-itb.grid.iu.edu

* Resource Summary / Added "Open Ticket" information which shows list of all open GOC Tickets for each resources [GOCTICKET-53]
* Added check for missing resource_id parameter for History controller (to silence some alerts coming from deprecated code)
* Updated the header style & Fixed downtime schedule wording.


GOC Ticket 1.32 (https://ticket.grid.iu.edu)

ITB version is now available for testing at https://ticket-itb.grid.iu.edu

* Admin / Added custom submit form for GOC Staff. Major refactoring of ticket editor / viewer code [GOCTICKET-46]
* Updated wording for Similar Tickets section to indicate that it only includes tickets that are modified in last 30 days.
* Admin / Deprecated RSV specific issue form
* Updated header style

GOC Ticket Synchronizer 1.15 (GOC-TX)

* Added a bit more information for truncated ggus update.
* Updated the jssecacerts
* Fixed SQL bug for OIM query (missing disable flag check for resource records)
* Fixed the bug where permanent metadata gets reset everytime ticket update happens on Footprint.

RSV Collector (rsv.grid.iu.edu)

* (Postponed again from the last releases) Updates to the RSV report scripts. The script will no longer rely on t2.unl.edu web services and will use rsvprocess.grid.iu.edu for RSV Metric data.

OSG TWiki (https://twiki.grid.iu.edu)
ITB version is now available for testing at https://twiki-itb.grid.iu.edu; we encourage users to test this service before the production release.

* Increased X509 session timeout to 1800 seconds
* Made client certificate to be required only when it's needed under https connection.

All Services

* Redhat Enterprise Linux security/bugfix updates will be applied; this does not include a kernel update, so no reboot will be required.

Happy Holidays from the OSG Operations Center

OSG Collaborators,

From everyone in Operations we would like to wish you a happy holiday season, and wish you good fortune and progress in all of your endeavors in 2011!

The GOC will continue to provide round the clock holiday coverage in case of emergencies over the holiday season. You can continue to open tickets at https://ticket.grid.iu.edu/goc/open, send us mail at goc@openscinecegrid.org, of call us at +1 (317)-274-9699. However, we will be operating on holiday procedures on Friday the 24th and Friday the 31st. During this time any reported non-emergency issues will be handled on the next business day.

Thanks to everyone for a very successful year! And here's to your continued growth and prosperity in 2011.

UPDATE: Upcoming GGUS-GOC Ticket Exchange Outage - December 9, 2010

THIS IS AN UPDATE FOR THE PREVIOUS MESSAGE:

The schedule for the GGUS Certificate change has been moved. The change will now be made at 14:00 UTC on Thursday, December 9, 2010, which is 8:00am local time for the GOC. This will allow us to greatly shorten the ticket exchange outage. Please note that while no problems are expected, we will check to make sure that all tickets were exchanged correctly during the time it takes to switch our trusted certificate.

Again, during this time, all Alarm-level events will generate telephone calls.

GOC Service Update - December 14th, 2010 at 14:00 UTC

The GOC will upgrade the following services beginning at Tuesday, December 14th, 2010 at 14:00 UTC. The GOC reserves four hours (14:00 - 18:00 UTC) in the unlikely event that unexpected problems are encountered. We encourage users to test affected services before the production release.

GOC Ticket 1.31 (https://ticket.grid.iu.edu)

ITB version is now available for testing at https://ticket-itb.grid.iu.edu

Added new metadata column for ticket list. [GOCTICKET-40]
Added metadata & similar ticket section for ticket viewer [GOCTICKET-49]

OSG Display (http://display.grid.iu.edu)

Updated backend script that generates data cache.
Added a new class definition for monthly delta
Added capability to cache the DB fetched records for daily and monthly transfers
Added a join to the JobUsageRecord to fetch the number of jobs for hourly transfers.
RSV Collector (rsv.grid.iu.edu)

Major updates on the RSV report scripts. The script will no loner rely on t2.unl.edu web services and it will use rsvprocess.grid.iu.edu for RSV Metric data.
OSG TWiki (https://twiki.grid.iu.edu)

ITB version is now available for testing at https://twiki-itb.grid.iu.edu; we encourage users to test this service before the production release.

(Related to the last TWiki X509 authentication) Streamlined the Apache configuration files so that user can now access http:// URLs without being redirected to https:// Also, https:// will autologin if valid X509 certificate is provided.