Colleagues,
The OSG Operations ticketing interface is now able to exchange tickets with the XSEDE ticketing interface. This means that if you are having issues with XSEDE or need support from the XSEDE operators, you can open a ticket with us (https://ticket.opensciencegrid.org) and let us know that the ticket needs to go to XSEDE. Once we have this information we can send the ticket to XSEDE and they will be able to work in their ticket environment while you continue to work in the OSG environment.
This should help everyone on both sides in their support workflows. Please let us know if you have any questions.
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OSG Operations Team
Open Science Grid Operations Center
Based at Indiana University, the OSG Operations Group provides a single point of operational support for the Open Science Grid (OSG). Operations performs real time Grid monitoring and problem tracking, provides support to users, developers and systems administrators, maintains grid services, provides security incident response, and maintains information repositories.
Operations Service Status Overview
Contact: Phone +1 317-278-9699; Email goc [at] opensciencegrid.org; Submit ticket.
Please visit the Operations Git Pages for more information on every day activities of OSG Operations.
Operations Service Status Overview
Contact: Phone +1 317-278-9699; Email goc [at] opensciencegrid.org; Submit ticket.
Please visit the Operations Git Pages for more information on every day activities of OSG Operations.
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