Scheduled Maintenance is2.grid.iu.edu - GOC Ticket # 8530

The GOC has scheduled removal of is2.grid.iu.edu from round-robin for is.grid.iu.edu on Monday, May 10, 2010 11:00 EST (15:00 UTC), to enable work on resolving potential operating system and/or hardware issues. We do not have an ETA for when is2 will be added back into the BDII round-robin, we expect it to be out of commission for at least 2 weeks. We will announce via a follow up notification when we have a clear idea. During the time is2 is offline, the is1 server is expected to handle all the BDII traffic without any issues - the GOC will monitor the situation.

Please see ticket 8530 at:
https://ticket.grid.iu.edu/goc/viewer?id=8530

Some OSG CEs Facing Intermittent CEMon Reporting Problems - GOC Ticket # 8530

OSG Operations was made aware of an issue of some CEMon clients on production CEs not reporting to the OSG CEMon collector; consequently, those CEs did not show up on the BDII.

GOC staff and USCMS admins have started troubleshooting this issue, and have found a temporary work around by removing one of the two CEMon collectors (on is2) from activity. The raw LDIF data is still being rsynced between the two servers. At this point all information is available in the OSG BDII and being sent properly to the WLCG. Investigations of the cause and work toward a fix will continue when business hours resume tomorrow.

Please see ticket 8530 at:
https://ticket.grid.iu.edu/goc/viewer?id=8530

GOC Service Update - Tuesday, May 11th at 14:00 UTC

The GOC will upgrade the following services beginning at Tuesday, May 11 2010 at 14:00 UTC. No outages are expected for any of the services listed but the GOC reserves four hours (14:00 - 18:00 UTC) in the unlikely event that unexpected problems are encountered.

OIM 2.18 (https://oim.grid.iu.edu)

ITB version is now available for testing at https://oim-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Added (back) Remove button to resource downtime editor.
* Modified authentication check to show an elegant error message if user is not authorized (for any reason) to view the following pages: Admin, AuthorizationMatrix, Contact, Log, ProfileEdit
* Added Tooltips to replace help text on certain pages


Patched since last release:

* Further bug fix related to JIRA ticket OIM-28 - personal info checkbox and showing/hiding of section was messed up - fixed.



MyOSG 1.18 (https://myosg.grid.iu.edu)

ITB version is now available for testing at https://myosg-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Updated how db connections are handled to allow failover to secondary server
* Added link to submit goc ticket from rg summary page
* Added WLCG status information to GIP validation status page. (Note: No XSD yet) [MYOSG-48]
* Added tooltips on certain pages

* Added "sort by" section for VO [Jira ticket MYOSG-32]
* Cleaned up verbiage on Query editor
* Updated formatting of service name display (to use smaller font)
* [Experimental Feature]: Added BDII Information page under Resource Group - shows selected information from BDII like version numbers, and some other statistics. Note that this feature is still in experimental mode, and may be modified further in future releases.



GOC-TX Ticket Exchange/Sync System 1.5 (tx.grid.iu.edu)

The ITB TX server has been functioning properly.

Release Notes:

* Added capability to access GOC's metadata server
* Replaced GGUS internal field that was added to ticket update with metadata.
* Added new FP>RT custom field conversion using newly available metadata

* Now set ggus origin ticket id to GOC metadata.
* Patched code to handle case where GGUS' diary may be null (for unknown reasons) more elegantly
* [Relevant to Developers]: Modified custom conversion logic; Renamed FP2BNLTicketConverter to GOC2BNLTicketConverter (more appropriate); Added "generate JIRA soap script" script

Issues patched on production

* Removed erroneous conversion code for ticket type field from GGUS to FP



GOC Ticket 1.18 (https://ticket.grid.iu.edu)

ITB version is now available for testing at https://ticket-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Updated how db connections are handled to allow failover to secondary server
* Made the resource form to be able to preselect resource names (per MyOSG ticket submitter change)
* Updated various menu/sub-menu links - based on recent changes to the location of various forms
* [GOC Staff and Ticket Editors]Updated ticket URL for ticket cluster view
* [GOC Staff and Ticket Editors]: Added new "My Tickets" page
* Added more error logs in case TX assignee can not be found


Issues patched on production

* Fixed undefined contact search box issue

Reminder: GOC Service Update - Tuesday, April 27th at 14:00 UTC

A gentle reminder that the GOC will upgrade the following services beginning at Tuesday, April 27th at 14:00 UTC. More details here: http://osggoc.blogspot.com/2010/04/goc-service-update-tuesday-april-27th.html

OSG 1.2.9 Release Announcement

OSG Operations and Integration are pleased to announce the release of OSG version 1.2.9.

This is an update for several of the components in the OSG software stack. The changes are primarily to fix minor bugs or add some new functionality. Upgrading is not needed unless you are affected by one of these bugs or you need the new functionality provided in an update.

This release updates several software components to new versions, see the complete list below.
• Bestman 2.2.1.3.10
• Xrootd 20100315-1007
• XrootdFS 3.0rc4
• glExec 0.6.8.3-osg1
• PRIMA 0.8.7
• vdt-ca-manage
• CEMon 1.12.1-14
• Gratia 1.06.15i-1
• Pegasus 2.4.1
• OSG-RSV
• Java 1.6
• configure-osg
• osg-version
• wn-client (now includes gLite-FTS-Client and EDG-GridFTP-Client)
The following packages are now available in the VDT cache

• gLite-FTS-Client
• EDG-GridFTP-Client

Please see the VDT release notes for more details: http://vdt.cs.wisc.edu/releases/2.0.0/release-p16.html

Update instructions can be found on the OSG twiki under the OSG 1.2.9 update instructions: https://twiki.grid.iu.edu/bin/view/ReleaseDocumentation/OSG129UpdateInstructions

The release notes for the VDT 2.0.0p16 release underlying this release can be found here: http://vdt.cs.wisc.edu/releases/2.0.0/release-p16.html

GOC Service Update - Tuesday, April 27th at 14:00 UTC

The GOC will upgrade the following services beginning at Tuesday, April 27th at 14:00 UTC.

Special Note about short expected intermittent outages
A short intermittent outage of (~5 minutes) is expected for all the services listed below while the GOC adjusts the virtual machine settings one VM host at a time; For example, myosg2 might be down for 5 minutes while myosg1 will still available be for anyone trying to access myosg.grid.iu.edu; Additionally, the GOC reserves four hours (14:00 - 18:00 UTC) in the unlikely event that unexpected problems are encountered. Services impacted include:

• GOCTicket (Round-robined between two service endpoints)
• GOC-TX
• GOC VOMS
• MyOSG (Round-robined between two service endpoints)
• OIM
• OSG Display
• Secmon RA Agent (For security team)
• Software Cache (Round-robined between two service endpoints)
• Twiki

OIM 2.17 (https://oim.grid.iu.edu)

ITB version is now available for testing at https://oim-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

• Update MySQL Connector and patched various connection related issues (some of the critical fixes are already installed on the current production instance)
• Various minor bug fixes 

MyOSG 2.17 (https://myosg.grid.iu.edu)

ITB version is now available for testing at https://myosg-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

• Added status change XML that can be optionally pulled from RGstatusHistory XML
• Updated logic on RSV status map to remove resource groups that do not have any resources reporting RSV status data
• RSV status map will now honer disabled field on site table
• Added HEPSPEC XML tag to misccpuinfo per Brian's request
• Under Resource Group / GIP validation status page
• Updated the way LDIF URLs to match resource name, and not resource_group name; Placed LDIF URL links under resource
  
  • Added "Show LDIF URLs" check box under "Show Resource" as parent item.
  • Updated HTML/XML views so that LDIF URLs are now displayed under each resource
• Various other minor bug fixes

GOC-TX Ticket Exchange/Sync System 1.4 (tx.grid.iu.edu)

The ITB TX server has been functioning properly.

Release Notes:

• Improved the way ticket origin note was handled
• Added ticket origin note for GGUS / RT tickets
• Updated ticket origin information on custom field for RT

Issues patched on production

• Patched the GGUS null values to be handled elegantly
• Fixed the duplicate solution issue with GGUS by using history information for detailed solution just as it does for other diaries

GOC Ticket 1.17 (https://ticket.grid.iu.edu)

ITB version is now available for testing at https://ticket-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

• Added capability for all registered OIM users to update CC list on the ticket.
• Fixed the issue when guest user try to submit a form, the full name will be reset to "Guest".
• Added email mailto link for email address for OIM users (previously displayed as static text)
• Adjusted layout of ticket viewer for OIM users
• (For Ticket Editors ONLY) Added notification suppression check boxes
• Upgraded Zend Framework
• Various minor bug fixes

Issues patched on production

• Fixed the issue where next assignee rule didn't honer local time zone
• Fixed the issue where resource issue was not routed to a correct TX target
• Patched the issue when guest user try to submit a form, the full name will be reset to "Guest".

Saturday, April 10, 2010 ticket system maintenance

There will be a disaster recovery exercise performed by the IU GRNOC
between Saturday, April 10, 2010, 12:00 UTC until Sunday, April 11, 2010,
12:00 UTC which includes the server that houses the Footprints ticket
system. The GOC does not anticipate an outage of its ticket system, but
please be advised that there may be some unanticipated irregularities
or intermittent problems during the specified window.